Powerful, affordable and most loved live chat solution for all

Very easy to use

Set up your favourite IM desktop client or use our web chat app to chat to your website visitors. You can also setup your weekly schedule and let FrescoChat manage your on/off status.

Chat anywhere

Set up your smart-phone or tablet to receive chat alerts and reply to customers. FrescoChat will follow you everywhere and let you take chats on the move

Cloud Based - Easy installation

Just paste a script code on your WebSite or use our plugins and you are ready to go.

Add as many agents as you need

Adding agents is completely free. Just pay for the number of seats (agents online at the same time)

FREE 14 DAYS TRIAL!

* No credit card required

* You will be subscribed to our CORP plan for 14 days. After that period, you can choose any of our packages

* By subscribing, you agree to our Terms and conditions

Watch video

Why Live Chat?

Increase conversions

When you are looking to increase your conversion rate or capture interested people who may otherwise simply leave the site.
Be proactive

If you are interested in being more proactive in supporting your customers and to learn more about their needs.
Understand your customers

Live chat enables you to better understand your customers which in the long run will lead to better products and more business.
Reduce costs

Live chat can reduce costs and reduce incoming emails

Great looking and customizable chatbox

Pick one from dozens of skins, customize messages and UI labels, display a pre-chat form or let users enter directly to chat room. Give it a formal or casual look and feel. Configure size size and avatars, make your chatbox inline or browser pop up, and many more customization options.

Pick your favorite desktop and mobile IM apps

Picking a desktop IM app is the best option when you are at the office or at home. Once installed, it will run silently in the background. No need to login to web dashboards and switching browser tabs to find it! And when you are on the move, FrescoChat will send you chat request alerts to your smart phone or tablet.

We support any IM JABBER/XMPP compatible client

For any Operating System and Platform

Clean & Simple Web Chat Dashboard

Voice and Video Chat easier than ever

Sometimes text chat is not enough. Increase sales and customer satisfaction adding a face and a voice to your business

No additional software set up. It works directly in desktop web browsers

Select from video chat or voice only chat

With voice and video chat, new leads are more likely to convert and current customers are more likely to make bigger purchases, remember the products or services discussed during the chat, and spread the word about your business. Add it to your site today!

Build your weekly working hours

You don't need to remember to log off or log on to FrescoChat. By setting up your weekly schedule, you let us handle your availability.

Create a different schedule for every agent

Set up any number of time ranges as you need

Build any type of shifts schemes for your agents

With a desktop IM app installed that runs when you turn on your computer, together with our flexible schedule builder, you can forget about everything related to siging in/out and stay focused on your business and serving potential customers

Use trigger rules to engage customers and close sales!

With trigger rules, you can set up automated targeted messages for every different page on your website inviting people to chat and helping you to increase conversions and close sales !

Offer help to users who get stuck in any section of your website

Create engaging messages for your different products/services you offer and generate more leads

Build special triggers rules for users coming from PPC campaigns like Google Ads

Once you start using trigger rules you will realize the power that it brings. Visitors who are invited to chat and have a satisfactory response from the agent, will be more likely to become customers and refer other people to your site.

Group agents into departments and help your visitors reach the right agent

Departments not only will give your live chat service a more "professional" look, but it will let the user reach the right group of agents without the need to transfer chats.

Build departments based on your business areas or product categories, every agent may belong to one or more departments

Add agents to hidden departments that will only get reached when other agent transfer a chat session to them (eg: second level support)

Configure which departments will be able to answer chats originated by specific trigger rules

Set up any page/section of your site to get chats routed only to a specific department (department selection will be hidden on chatbox )

Chatbox will display its online/offline stauts. Offline departments will display a contact form and you will get the messages to a configured e-mail address for that department

Let the visitor choose the person to contact

Combine it with departments to accomplish a cascading selection

When the agent is offline, visitor will be able to drop a message

Dropdown list is dynamically populated with newly added agents

Great for business scenarios where the visitor might already know who is the person he wants to contact, or he has been served before by a particular agent

Our plans

When you subscribe to any of our plans you get our most advanced plan for 14 days. Then you can downgrade to the package you want to keep.

Monthly 3 months (-5%) 6 months (-10%) 1 year (-20%)

Number of agents:1

FREE

$0

per month

1 Chat channel
Desktop / Mobile /Web apps
Basic customizations
1 domain
1 chat agent
SSL
Trigger rules
Departments
Working hours
Chat Queues
Voice/Video Chat

PLUS

$5

per seat per month

2 Chat Channels
Desktop / Mobile / Web apps
Full Customizations
2 domains
∞ Chat Agents *
SSL
2 Trigger Rules
2 Departments
Working Hours
Chat Queues
Voice/Video Chat

CORP

$10

per seat per month

5 Chat Channels
Desktop / Mobile / Web apps
Full Customizations
∞ Domains
∞ Chat Agents *
SSL
∞ Trigger Rules
∞ Departments
Working hours
Chat Queues
Voice/Video Chat

* You can have any number of agents. You only pay per seat, which means the number of agents that can be online at the same time

VIEW FULL FEATURE LIST

Start Free Trial	FREE	PLUS	CORP
Concurrent chats per agent Max. number of concurrent chat sessions a single agent may serve	1	2	5
Mobile / Desktop apps Configure your account on a desktop or mobile IM clients. No need to login to any web dashboard to be online and receive chat alerts. Your desktop client will log you in automatically when you turn on your computer
Set up your working hours Every agent can configure his working hours. FrescoChat will manage his on/off status given this schedule.
Departments Group agents into departments and let people decide to which department they want to chat		2
Trigger rules Invite people to chat with personalized messages. Each page on your website can have it's own personalized message		2
Queues When all your agents are busy chatting at their maximum capacity, new incoming chat requests will enter a queue. People will be updated in real time their position in the queue
Choose chat box and chat bar themes Dozens of predesigned themes to choose from
Translate / Localize Every message, label and phrase shown in the chatbox can be personalized and translated
Form Builder Advanced form builder for pre-chat and offline form. Add your custom fields with several customization options
Voice/Video Chat Switch any text chat session into a voice/video chat
Change status on inactivity On desktop IM clients, you can change your status to offline after a period of mouse/keyboard inactivity
Give your own images for online / offline status No need to use the default fixed position chat bar. You can use your own clickable images and links to open the chat box
Offline mode If all your agents/departments are offline, the chat box becomes a contact form
Hide chat bar when offline you can choose to hide the chat bar when your status is offline
Customize pre-chat form Decide which fields are mandatory when a user wants to start a chat
Chat transcripts to visitors Visitors chatting may choose to receive a transcript of the chat session to their inbox
Chat transcripts to admin You may choose to receive all chat sessions served by your agents to your e-mail inbox as they happen
Smart chat distribution FrescoChat will always ping the least busy agents in round robin fashion
Customize chat requests time outs Configure every aspect of the chat request timing configuring different time out settings
Persistent chatbox across site navigation As user navigates the website while he chats, chatbox will pop up at each page load
Customizable eye-catching image On top of the chat bar, there can be an image inviting to chat. There are default ones, but you can also set your own.
Customizable eye-catching image On top of the chat bar, there can be an image inviting to chat. There are default ones, but you can also set your own.
Searchable chat archive Search past chats and export to CSV. Values express number of days a chat session persist in our database	7	90	180
Chat History with current user On an ongoing chat session, both agent and site user may view their past chats with any agent in account
Integrate social channels Users may follow/like you in Facebook, G+ and Twitter
Facebook App Install FrescoChat on your Facebook business page
Block abusive users Agents can prevent certain users on starting new chat requests by blocking their IP address
Google Analytics Track chats by agents, page views and events on Google Analyitcs
GEO IP Localization View city and country of the current chatting user
Typing indicator Both, agent and user will view a visual indicator when the other party is typing (when the IM client being used implements this feature)
Webhooks Using a webhook is a simple way to take the content of a Frescochat chat transcript and process it for use on your own server. For example, you could add it to your own custom CRM, push it into your marketing automation platform or even perform additional analytics on every conversation.

The Most Simple Way to provide live help on your website